Shipping and Returns
Return Policy
At Surya Brasil, it is important to us that our customers are completely satisfied with our products. If you have any problems or questions concerning your order or are dissatisfied for any reason upon arrival, please contact us at (877) 997-8792 or customerservice@suryabrasilproducts.com before taking any further steps. We will either replace the item or issue a refund.
You may return new, unopened items (excluding soon-to-expire or promotional items) sold and fulfilled by the Surya Nature website within 30 days of delivery for a full refund. We cannot process any refund without prior communication.
Surya Brasil does not offer direct exchanges. If you would like a different item, we kindly ask that you return the merchandise unopened for a refund and place a new order for the preferred item(s) at your earliest convenience. For assistance with the return process, please contact us at (877) 997-8792 or customerservice@suryabrasilproducts.com.
Shipping Policy
We are committed to processing and delivering your order promptly. Our shipping services cover the European Union countries, excluding Ukraine and Russia. Once your order is placed, we will provide an estimated delivery date based on product availability, the selected shipping method, and the destination. Please allow an additional one to two business days for internal processing.
Shipping charges are calculated based on the total order value, excluding applicable sales tax. Please note that deliveries to PO Boxes may not be supported in certain countries. To ensure successful delivery, we recommend providing a physical address.
If you have any questions regarding our shipping policy or need assistance with your order, please contact us through the Contact Us page.
